NC Care (Nutrix Curae LTD) Statement of Purpose
1. AIMS, OBJECTIVES AND PHILOSOPHY OF CARE
The aims and objectives of NC Care (Nutrix Curae LTD) are as follows:
To encourage clients or their representatives to participate as fully as possible in formulating their care plans and to provide access to personal files.
To enable and support clients to retain their independence of thought and activity.
To meet the client's physical, emotional needs and overall well-being in a dignified non-judgemental way.
To recognize the client’s diversity ensuring religious, cultural, racial and gender identities are respected and to request clients and their carers respect the rights of staff to the same non-discriminatory approach.
To ensure that the forms of communication, language and address used are suitable for the needs of the client.
To ensure that the client is always treated with dignity and respect and that they are safeguarded from the risk of abuse.
To ensure that all information received in the course of carrying out our duties is treated with the utmost confidentiality and is not passed to any unauthorised persons. Records will be accurate and fit for purpose.
To be respectful of the client’s personal privacy and space.
To ensure that all health and safety procedures are followed at all times.
To ensure that the quality of the service provided is of the highest standards possible and to use appropriate methods to achieve this.
To ensure clients are provided with information concerning the services provided, and any changes to those services which may affect their well-being.
2. NATURE OF THE SERVICES PROVIDED
NC Care (Nutrix Curae LTD) was established to offer the highest standards of personal care, reliability and friendly service to clients, in all age groups over 18, who are living in their own homes and require a little extra help and support.
Our registration with the Care Quality Commission will enable us to provide certain care under the following regulated activities as defined in the Health and Social Care Act 2008:
Our services are provided to persons in the following groups:
People with dementia
Mental health problems
End of life care
Adults with Learning Difficulties
We can offer a range of home care services, tailored to meet client individual needs. These may include:
Personal care (such as getting up and putting to bed, personal hygiene).
Preparing light snacks and meals.
General help (such as shopping, housework, running errands etc.)
Devise and deliver total Care Packages
Exercise programmes under the instruction of a physiotherapist or occupational therapist.
Supporting clients with daily living tasks.
Signposting and assistance with the personalisation agenda, “individual budgets” etc.
Specialist tasks - following appropriate risk assessments and only after specific training. The care worker will be trained in the procedure before undertaking the tasks with the person with care needs by a trainer with a relevant qualification, e.g. nurse.
Such tasks may include:
Assisting with artificial feeding
Changing sterile dressings
Catheter care – changing bags, monitoring output
Tracheotomy care – oral suctioning
Assistance with eye or ear drops
Ileostomy and colostomy care – changing of bags
Care workers will not undertake tasks that require the skills and expertise of clinical professionals.
Such tasks include:
Toe nail cutting
Removing or replacing urinary catheters
Injections – involving assembling syringes, administering intravenously, controlled drugs
Filling of oxygen cylinders
Lifting from the floor unaided
Tracheotomy care – changing tubes
3. QUALITY ASSURANCE
The service is audited and evaluated against the Health & Social Care Act 2008 (Regulated Activities) Regulations 2010 and associated outcomes by the Care Quality Commission. NC Care (Nutrix Curae LTD) is also required to keep the regulator informed of the services it is providing.
Monitoring visits to clients are arranged by NC Care (Nutrix Curae LTD) on a regular basis to ensure the service continues to provide safe and appropriate care and support that both meets client needs and protects their rights. NC Care (Nutrix Curae LTD) will identify and manage risks to both clients and staff and will seek professional safety advice when required. All clients and their carers are asked to complete an annual user satisfaction survey which together with advisory reports and information from the Care Quality Commission will be taken into account in order to promote continual service improvement.
Independent monitoring of care quality is carried out separately by Shropshire Council with whom NC Care (Nutrix Curae LTD) is contracted to provide certain services for clients funded by the local authority.
4. REGISTERED MANAGER
Miss Nicole Hutchinson
17 Market Square
Qualifications & Experience – Miss Hutchinson is registered with the Nursing Midwifery Council (NMC) as a Specialist Community Practioner. She has completed a 3 year NHS Adult Nursing Training Programme and received a first class honours degree in adult nursing. She has a Higher National Diploma in Business and Management and a PTLS qualification in teaching.
She worked in a variety of positions in the NHS and in Private healthcare. She began NC Care (Nutrix Curae LTD) in April 2017 and this is now her sole business.
5. STAFF QUALIFICATIONS
NC Care (Nutrix Curae LTD) places prime importance on employing staff that are fit for the job, have appropriate qualifications, skills and experience to ensure the health and welfare needs of clients are met. Staff are required to have a full interview, a full and satisfactory DISCLOSURE BARRING SERVICE (DBS) check and may only commence employment when this has been received, together with satisfactory references. NC Care (Nutrix Curae LTD) also ensures that all staff are properly trained, and have adequate supervision and regular appraisal. The agency endeavours to ensure that clients have confidence in their staff members and that their service can be relied upon to provide the best quality of care.
After undergoing a rigorous selection process, including an interview, reference and police checks, all staff receive a two-week induction and training programme. Regular updating of training takes place, together with specialist training on particular topics or types of client e.g. food hygiene or those clients suffering from Alzheimer's disease. Over a 2-year period, staff, receive training to NVQ II/III standard or equivalent.
6. COMPLAINTS POLICY AND PROCEDURE
Here at NC Care we pride ourselves on quality, in order to maintain our high standards all comments and complaints will be listened to and acted on effectively, as we aim to put the client first.
Our clients, or his/her representative on his/ her behalf, has the absolute right to comment or complain and the Complaints Policy Procedure will be used. A copy of this policy will be included in the information provided to all clients.
7. LOCAL ADVOCACY SERVICES
NC Care (Nutrix Curae LTD) will make clients aware of local advocacy and other relevant services available to particular client groups. The services of the Shropshire and West Midlands Volunteer Centres will be promoted as well as other applicable agencies.
NC Care (Nutrix Curae LTD) will supply clients with a copy of NC Care (Nutrix Curae LTD)’s Safeguarding Policy.
NC Care (Nutrix Curae LTD) is currently fully insured.
(PLEASE NOTE: ALL NC CARE (NUTRIX CURAE LTD) DOCUMENTATION IS AVAILABLE IN OTHER FORMATS IF REQUIRED)